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CC renews efforts to make recycling easy
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Measuring performance: A key to working better | |||
*The mission: The Clinical Center is the clinical research facility of NIH. As a national resource, it provides the protocol-specific patient care, services, training, and environment needed to initiate and support the clinical research sponsored by the individual NIH institutes.
**Long-range goals: Excellence in clinical research; quality of patient care; and cost effectiveness and efficiency. |
by Dr. John I. Gallin, CC director Consider the jetliner's control panel. It's designed to offer at a glance each critical indicator that the pilot needs to keep the jet on course. The pilot's charge is to constantly evaluate each bit of information-from the approach of unexpected tail winds to a control-tower order to change course-and make the necessary adjustments to reach the final destination. Every action the pilot takes has the potential to compromise the integrity of the jet's physical structure, the safety of its passengers, and the flight crew's ability to get the job done on time and within the budget and time-frame available to do it. In many ways, a manager's job is much like that of a pilot's. Think about it like this: Both the manager and the pilot have an ultimate destination. Getting there is the mission*. Plotting a course along a series of goals** provides the map. In order to stay on course, the pilot depends on a constant flow of measurements, information about where the jet is, where it's going, how it's getting there, and why. That's the same collection of measures that managers need to guide an organization. They are measures that an organization's individual employees need in order to match performance with requirements. And, they are the same measures that tell us if we're doing what our patients and institute partners expect. We're now building a mechanism to better capture that information here at the Clinical Center. It's a performance measurement system, initially developed at the department heads' retreat earlier this year. The system will allow us to tailor a comprehensive, multi-level instrument panel to continuously measure and display the critical pieces of information the organization needs in order to stay on course. It's a system that will allow us to define, collect, and monitor the tangible, measurable information we need to develop and refine goals. This approach, rooted in the executive adage that "you can't manage what you can't measure," should help us all worker better, smarter, and more responsively and efficiency. index | ||
News briefs:
Editor: LaTonya Kittles Clinical Center News, 6100 Executive Blvd., Suite 3C01, MSC 7511, National Institutes of Health, Bethesda, Maryland 20892-7511. (301) 496-2563. Fax: 402-2984. Published monthly for CC employees by the Office of Clinical Center Communications, Colleen Henrichsen, chief. News, articles ideas, calendar events, letters, and photographs are welcome. Deadline for submission is the second Monday of each month. top | cc home page | nih home page | |