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Published monthly for CC employees by Clinical Center Communications November 1999
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Study points to role for nitric oxide in sickle cell anemia
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Quality of worklifeCafeteria suggestions researchedRecently, the Clinical Center Quality of Worklife Council (QWI) received a general comment in the CC Employee QWI Suggestion Box about the cost and quality of food in the cafeteria. It was unclear if the problems concerned the B1 or second floor cafeteria. Later, a second suggestion was submitted concerning the use of plastic utensils, which the employee believed are damaging to the environment. Since the cafeterias are not under CC management, suggestions about the cafeterias should go directly to GSI, the food-service contractor. Some QWI Council members met with cafeteria staff to learn about the most appropriate way for CC employees or other cafeteria patrons to submit suggestions. The Council contacted Vickie Clark, B1-level cafeteria manager, to find out if a mechanism was in place for patrons to utilize. She said that GSI customer comment cards are available and located at the cashier checkouts. These cards can be completed and returned to the cashiers. The cashiers will then forward all cards received to the manager. Clark mentioned that patrons may also request to speak to the manager on duty. By contacting the manager, a majority of concerns can be addressed immediately. Since most patrons may not know about the customer comment cards, GSI will arrange to post signs at the checkouts. The signs will also indicate whom to contact if there are any immediate problems or concerns. Plans are in the works to provide an e-mail account for GSI on the ORS LAN System that will allow patrons the ability to communicate and obtain responses from GSI management regarding their comments and concerns. If you are dissatisfied with GSI efforts to address your concerns, contact Pamela Jenkins, NIH cafeteria program manager, on 2-0878. Also, please remember that we all need to pick up trash that we drop, and contact the cafeteria managers if we observe spills. With regard to CC employee suggestions, please be specific about the exact nature of the suggestion so that the Council can adequately research the issues important to you.
Family care referral service offeredAre you struggling with working and finding appropriate options for caring for your children or elders? It is time consuming and challenging to explore all the possibilities, especially if you are a new parent, new to the area, or simply haven't had to respond to these issues in the past. However, the CC Quality of Worklife Council has some ideas to ease the stress. The NIH now has a Child Care/Eldercare Referral Service to assist you in finding the right solution. Call 5-1619 or TTY 0-0690 to be connected with a specialist who will research available options. When you call and explain your needs, you will receive:
The service is provided by LifeWork Strategies, Inc., and is made available through the NIH Work and Family Life Center. |
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HHS Secretary Donna Shalala paid a visit to NIH last month, which included a tour of the Clinical Center and presentations by several NIH researchers. At left, CC Director Dr. John Gallin, left, and Dr. Ronald Summers, center, greet the Secretary as she arrives at the CC. Dr. Summers, of the CC Diagnostic Radiology Department, then gave a talk on virtual bronchoscopy and virtual colonoscopy, noninvasive ways of examining the airway or colon by use of high-resolution CT scans. | |
| At right, getting a bird's-eye view from high up in the ACRF, Secretary Shalala is briefed on the construction of the new Clinical Research Center. Yong-Duk Chyun, CRC project director, foreground, explains the new floor plan, while CC Director Dr. John Gallin, left, NIH Director Dr. Harold Varmus, and ORS Director Steve Ficca, far right, look on. | ![]() |
Laura R. Cearnal, R.N., M.S., was recently appointed acting patient representative for the Clinical Center. Louise Faehner left the position because of a move to California. Cearnal has been with the CC for over 6 years. Most recently she served as special assistant to the deputy director for clinical care in the Office of the Director. Prior to that, she was head nurse on the 4-West mental health procedure unit and the 4-East adult schizophrenia unit, and before that she worked 10 years with NIMH in clinical research. "Many things about the role of the patient representative appealed to me," said Cearnal. "I find direct interpersonal contact with patients and families and with clinical and research staff very rewarding. And it's a great pleasure to be working with a wonderful group of volunteers who staff the O.R. waiting room and visit new patients." The patient representative is best described as an advocate. Resolution of patient grievances, identification of areas for improvement, problem-solving to meet patients' needs (either individually or hospital-wide), answering questions, and identifying resources are all functions of the job. "The position serves as a direct link from the bedside to the director of the Clinical Center, and as an open communication channel between patients and their families and the institution," Cearnal said. "This position will continue to be an integral part of many other hospital departments and programs to create a seamless approach to patient concerns. Links to the Patient Recruitment and Public Liaison Office, to the new Hospitality Services Program, and to the Volunteer Service form a vital network." At a research hospital such as the CC, there is the added dimension of rights and responsibilities of patients who are participating in clinical research. "The patients our partners in clinical research can teach us how to be even better, and this position provides a voice for those lessons," she said. "I'd like patients and families to feel comfortable coming to me or calling, confident that I will listen to their ideas, complaints, concerns, and compliments. I truly enjoy meeting our patients, and I appreciate learning from them." The patient representative can be reached at 6-2626. |
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Dmitry Krymov, a Russian artist, recently donated his painting "Apples" to the Clinical Center's permanent art collection. Krymov's wife, Inna Krymova, is a CC patient, and the couple wanted to express their appreciation for the care she receives here. Krymov is a well-respected artist, stage designer, graphic designer, book and magazine illustrator, and sculptor, living and working in Moscow. Several of his works are in the permanent collections of the National Russian Museum in St. Petersburg and the National Tretyakovsky Museum in Moscow. Krymov offered several of his works for the CC to select from. "This piece was the unanimous choice of the selection group," said CC Director Dr. John Gallin. Krymov created "Apples" in 1993, using paper, mixed media, and a type of water-based, opaque paint called gouache. The work hangs at the end of the visitor-side hallway that leads up from the South Lobby. |
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Big shotLast month, CC Director Dr. John Gallin rolled up his sleeve to receive his annual flu shot from Muriel Brenner, R.N., of OMS. Even if you missed your scheduled day, it's still not too late to get your flu shot. Doing so will help protect you, your colleagues, and our patients from getting the flu. The OMS clinic on the 6th floor will offer flu shots on a walk-in basis from 7:30 a.m. to 11 a.m. and from 1 p.m. to 5 p.m., on Nov. 19, 22, 23, and 24. After that, call 6-4411 to schedule an appointment. |
News briefsHealth forum NIH wants to "Share the Health" with its neighbors on Saturday, Nov. 6, from 8 a.m. to 12 noon, at the Natcher Conference Center. The event features health seminars, exhibits, free health materials, presentations by elected officials, interactive computer and WebTV demonstrations, tours, volunteer opportunities, and more. For more information, call Terry LaMotte or Jessica Harrison of Palladian Partners at 301-650-8660, or visit the web site at http://health.info.nih.gov/forum99/ ClinPath auction Join in the fun Dec. 3, at the 27th annual Clinical Pathology holiday auction in Bldg. 10, Room 2C310. A bake sale starts at 9 a.m., and the silent auction and white elephant sale start at 11 a.m. Have a slice of pizza while you browse. The event will benefit the Patient Emergency Fund and the Friends of the Clinical Center. Over $2000 was raised last year. To donate items for sale, call Norma Ruschell at 6-4473. Studies open Call the Patient Recruitment and Public Liaison Office at 1-800-411-1222 for information on the following studies: Uveitis: NEI researchers seek women in their first 6 months of pregnancy who have uveitis or history of uveitis. NEI provides eye examinations, evaluation, and treatment as needed at no cost to participants. Psoriasis: NCI researchers seek adults who have psoriasis on at least 10 percent of their skin for a study of a new medication. The study will last 3 months, and there is no cost to participants for the new medicine Transport week The Patient Escort Service celebrates National Transport Week,
Nov. 15, with a display on the first floor from 9 a.m. until
2 p.m. daily. Try your luck in the 5th annual transport raffle.
The winner will receive exclusive transport service for 8 hours
to the patient care area of their choice. Last year over $1000
was donated to the Patient Emergency Fund. Raffle tickets cost
$1, and are available from any member of the Patient Escort team.
Tickets will also be sold in front of both cafeterias and at
the Heart disease study The Heart Disease Risk Factors in African-Americans Study seeks new participants for a study of the relationship between obesity and heart disease risk factors in healthy, nondiabetic African-American men and women. Participants can be of normal weight, overweight, or obese and between the ages of 18 and 55. There will be a series of four outpatient visits to the Clinical Center, in which participants will have body fat analyses, an electrocardiogram, blood tests, including cholesterol profiles, and oral and intravenous glucose tolerance tests. All participants will be compensated. For more information, call 2-7119. fMRI study NIMH researchers seek volunteers for fMRI studies of the visual
processing of faces. Volunteers should have no history of medical
or psychiatric disorders and must have normal vision or wear
contact lenses. A
For further details, call Lisa Kalik or Neil Santiago at 6-8381. Bring a friend November is "Bring a Friend" month in the Department of Transfusion Medicine. If you bring a friend to donate blood when you donate, you'll double the help you're providing to others. To schedule an appointment, call 6-1048. Clutter control Want to clean out your offices and labs for a fresh start in the new millennium? Visit a new web site, http://goodriddance.nih.gov, for information and instructions on how to dispose of unwanted computer equipment, laboratory equipment, hazardous materials, reagents, furniture, and more. For details, contact Rosamond Burns at 6-2346, or rrburns@helix.nih.gov
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Clinical Center News, 6100 Executive Blvd., Suite 3C01, MSC 7511, National Institutes of Health, Bethesda, MD 20892-7511. Tel: 301-496-2563. Fax: 301-402-2984. Published monthly for CC employees by the Office of Clinical Center Communications, Colleen Henrichsen, chief. News, article ideas, calendar events, letters, and photographs are welcome. Deadline for submissions is the second Monday of each month. top | cc home page | nih home page | |