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Clinical Center News
October 2016

2016 Employee Survey Results Show High Workplace Satisfaction

Survey Highlights

The contribution your work has on the overall mission of the organization

  • 83% Clinical Center Employees
  • 75% Other U.S. Hospital Employees
  • 71% Other U.S. Employees

The work itself (it is rewarding)

  • 82% Clinical Center Employees
  • 74% Other U.S. Hospital Employees
  • 72% Other U.S. Employees

While at work I'm completely focused on my work projects

  • 85% Clinical Center Employees
  • 75% Other U.S. Hospital Employees
  • 69% Other U.S. Employees

According to the 2016 NIH Clinical Center Employee Survey (NIH staff only), administered to over 1,000 federal employees, 77 percent of the center's staff reported being satisfied with Clinical Center. The Clinical Center's response ranked higher than the 69 percent national average satisfaction rate amongst U.S. hospital employees and the 68 percent satisfaction rate amongst other U.S. employees surveyed.

The survey, administered in February 2016, also found that 74 percent of respondents are satisfied with their current position. Employees reported that they are engaged, confident they can accomplish their work goals and feel completely engaged at work.

The Clinical Center Office of Workforce Management and Development, in partnership with the Society of Human Resource Management, developed the survey to focus on actionable results and allow for targeted analysis by department, supervisory role and position type. This is one of the first surveys to be conducted of Clinical Center employees where results were compared to other U.S. hospitals and employees.

Areas for improvement include career advancement opportunities, funded training opportunities, tuition reimbursement, and career development opportunities for learning and professional growth.

In addition, 40 percent of employees said that they were skeptical that any action will be taken in response to the results of this survey. In an email to employees in September, Dr. John I. Gallin, director of the Clinical Center, said "I am committed to dispelling this belief and ensuring that the NIH Clinical Center responds to the employee survey results. I will also share these results with the new Chief Executive Officer to assist in developing strategic and operational planning."

The Office of Workforce Management and Development has provided each department head with a copy of their individual survey results so they can address individual strengths and weaknesses effectively. In addition, the office is developing programs to respond to the identified areas for improvement, which will be announced in the upcoming months.

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