Patient Services

Financial Services

We hope this page provides information that helps make your visit to the NIH Clinical Center as smooth as possible. Visit Welcome to Our Patients and Their Visitors for additional useful information.

An array of financial services is available to you from the NIH Federal Credit Union (NIHFCU). The Credit Union has provided financial services to the NIH Community for over 60 years. It is a federally-insured, member-owned and operated cooperative.

You may join the Credit Union to take advantage of membership benefits such as low-cost loans, savings and checking accounts, and convenient account access.

With a $25 deposit in a savings account, you can join NIHFCU. You will also need a valid photo ID including a driver's license or passport and verification of your affiliation with NIH (such as an NIH identification badge). You may remain a member as long as you like—even after you leave NIH.

The NIHFCU Clinical Center Branch is located on the B1 level and is open at these times:

  • Monday through Friday: 9 am to 4 pm.

Note: Extended hours on Friday and Saturday are for the Teller Department only.

A full-service ATM just outside this branch is available 24 hours a day. Other ATMs are at the top of the escalators near the second-floor cafeteria and in the atrium near Au Bon Pain Café.

For more information about NIHFCU membership or products and services, please call the Telephone Service Center at 1-800-877-6440, TDD 301-881-5822.

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staff working at the Business Center

Located on the first floor of the Hatfield Center, Room 1-1609, the center is open Monday-Friday, 8 am - 4:30 pm.

Hospitality staff and volunteers stationed in the main north lobby of the Hatfield Center will provide access and help users. Two PCs (all with Internet connection) as well as a combined printer/copier/FAX and telephones are available.

Friends of Patients at the NIH hands logo

Since its founding in 1984 as the Friends of the Clinical Center, the Friends of Patients at the NIH has stepped up to help hundreds of patients with their daily needs while they are enrolled at the Clinical Center.

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Patients requiring notary services (witness to signature) during regular business hours should contact the NIH Federal Credit Union at 800-877-6440, or visit them on the B1-level across from the cafeteria, Room B1C25. Notary services are provided Monday thru Friday from 9 am to 4 pm for a fee of $2.00. Patients are required to provide their driver’s license, passport or non-driver’s license ID. Those patients who are unable to pay the $2.00 fee may contact the Social Work Department for assistance.

The Patient Emergency Fund (PEF) helps patients and families by providing short-term emergency funds during times of crisis or financial stress. It assists with participation in medical research by providing limited amounts of money for emergency food, clothing and shelter.

PEF is administered by the Social Work Department. To learn more about the PEF fund, patients can contact their social worker. The Social Work Department can be reached by calling 301-496-2381. The following is the address for the fund:

Patient Emergency Fund
National Institutes of Health, PHS, DHHS
Social Work Department, NIH Clinical Center
10 Center Drive Room 2-3-581
Bethesda, MD 20892

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This page last updated on 04/24/2023

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